If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of purchase and we will credit your account or make an exchange.

Defective merchandise may be exchanged for the same item.

In order to return or exchange an item, you must request and receive a Return Merchandise Authorization (RMA) number. A return or exchange cannot be processed without one.

1. All returned product must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, send an email to: returns@hairlogic.com
   
   Please include the following information in your email:



• Full name of purchaser
• Shipping Address
• Daytime Phone
• Evening Phone
• Email address used to place order
• Your Order Number
• Date of Purchase
• Product Name
• Brief product description
• Manufacturer’s Name
• Serial Number (if known):
• If the product is used or unused
• Reason for return
• If the product is defective or damaged, please tell us if you want an exchange for the same product
  
  
2. Once you have an RMA, ship the product back to us with the RMA# on the outside of the package. You’ll need to cover the cost of shipping, unless given alternative instruction from an authorized Returns Coordinator. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise. We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery.
   
   
3. When your return has been received, accepted, and processed, we will credit your account for the amount of your purchase, less shipping and handling, or ship you a replacement of your product. We’re sorry, but return shipping fees are not refundable.
   
   If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by sending an email to: service@hairlogic.com The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
   
   Returns/Exchanges Address:

   hairlogic.com, Inc.
   1310 Washington Boulevard
   Stamford, CT 06902
   U.S.A .
   Attn: Returns RMA#:_____